The data certainly shows the value of customer loyalty. Apple has an industry-leading Net Promoter …
My name is Matthew Stibbe. I’m an entrepreneur, manager, marketer, writer, pilot, wine lover and geek. But not necessarily in that order.
I have been a geek all my life and a boss for the last 30 years. This blog is trying to make sense of it all. In public. One article at a time.
This blog is about refactoring management from a humane, geeky perspective.
The media portrayal of ‘bosses’ gives the wrong impression of what leaders and managers do. The bullying ego-maniac is not a good role-model. Empathy and respect are as important as decisiveness. Skilful means and intelligent analysis are more important than self-confidence.
Geek culture offers a better alternative. Or at least one that works for me. It emphasises playfulness, experimentation, curiosity and meritocracy.
‘Me and this robot, that’s who!’