Effective managers say the same thing twice

Listen very carefully, I shall say this only twice…

‘To get employees to do something, managers need to ask them at least twice.’ –  Harvard Business Review.

Managers are combining different types of communication, such as email, IM and phone calls, to repeat and reinforce key messages, and so:

‘Managers who were deliberately redundant [i.e. used multiple channels of communication] moved their projects forward faster and more smoothly.’

Continue reading “Effective managers say the same thing twice”

What makes a great leader: lessons from MI5

Thanks to franchises like James Bond, an air of glamour and mystery surrounds the British intelligence services (cue music).

This secretive and exciting institution seems so far removed from our everyday working lives that it’s hard to imagine it has anything in common with mundane management or business basics.

The reality, however, is very different from Fleming’s fiction. Continue reading “What makes a great leader: lessons from MI5”